Highlights From The Social Media Virtual Summit 2010
On Tuesday, I attended the Social Media Virtual Summit presented by The Online Marketing Summit and ClickZ and gained a lot of insight through the variety of presenters the summit offered. For me,...
View ArticleWOMMA Summit: Sinfully Social Excitement, Expectations and Wonder
WOMMA’s biggest event of the year, Creating Talkable Brands: Next and Best Practices is taking place in Las Vegas on Wednesday through Friday of this week. I can’t believe it starts tomorrow! I’ve...
View ArticleWebinar Recap: Social Customer Care: Strategy, Tools and ROI
Yesterday we hosted another webinar related to Social Customer Care, as this is a very hot topic with many businesses large and small. The webinar recording will be posted in the next few days, but...
View ArticleA Look Back at 2010: Social Media, Customer Experience and Loyalty
As 2010 comes to a close and I reflect upon the past 12 months, it’s clear that 2010 was a momentous year for many of us. I think it’s important to look back and reflect on the exciting changes that...
View ArticleArticle of Interest: The Greatest Customer Service Story Ever Told, Starring...
So, I’ve been following Peter Shankman since I discovered HARO (help a reporter out) a couple of years ago; an extremely useful concept for both reporters and marketers alike. Since then, I’ve seen...
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